Payment Options

The City of Pendleton offers several different payment options for water and sewer customers.

In-house Auto Pay

This is a free automatic payment service where your regularly scheduled utility bill is automatically deducted from your checking or savings account. Auto Pay will be setup on your account one to six weeks after we receive your completed application and voided check. Once you’re signed up, you will receive a monthly statement from the City of Pendleton that will tell you the amount of your utility bill. The statement will look the same as your monthly bill but will say "AUTO PAY" in the box that says “TOTAL AMOUNT DUE” (see Autopay Statement Example). Auto pays are deducted on the 10th of every month.

All it takes is three easy steps:

  • Fill out the application form. Forms are available at the Finance Department in City Hall and online in pdf format.
  • Write “VOID” across on of your blank checks.
  • Mail or bring in your application with voided check to the Finance Department in City Hall.

Note: If funds are not available at the time of the withdrawal, it will be treated as an NSF and a $25 fee will be added to your account.

Online Utility Payment

Our online payment system allows you to receive e-bills, view payments with confirmation receipts, set up autopay, lookup usage history, and pay bills online at your convenience. Registration is quick and easy and your account can be accessed as soon as you're registered. Convenience fees will be charged by a third party administrator when payments are made. All other services are free.

Note: While you're signed up for e-bills, you won't receive your bill in the mail

Official Payments Official payments allows you to pay utility bills or court fines online and over the telephone. Convenience fees will be charged by Official Payments when payments are made.
Bill Pay  Bill Pay is a service offered by most banks and financial institutions. This service allows customers to set up payees online, and submit payment requests. When setting up the City of Pendleton as a payee, please verify your utility billing account number is correct. Allow 8 – 10 days for your payment to be received and processed by the City. 
Pay by Mail  Preaddressed envelopes are included with your monthly billings. Enclose your payment and your remittance in the envelope, add postage and place in the mail.

If you don’t have a preaddressed envelope, mail to:

Finance Department
City of Pendleton
500 SW Dorion Ave
Pendleton, OR  97801

Pay in Person  Payments can be made at the Finance Department Counter located on the second floor of City Hall above the Library.
Drop Boxes Two payment drop boxes located in Pendleton: one in front of City hall, one inside Safeway.

Official Payments - Utility Bills

Things you need to know before you begin.

  • Credit card payments can be made via the internet or by calling 1-800-272-9829.
  • You will need to know your Account Number.
  • You will also need to have your payment amount.
  • You will need to know your credit card or checking account information.
  • When conducting a payment over the phone you will be prompted for a jurisdiction code. Please enter 4709 for Utility payments.
  • All online and phone payments are conducted by Official Payments.
  • A convenience fee will be charged by Official Payments for your online and phone payment transaction.
  • The convenience fee for credit cards is $4.95 for Utility Payments.